In the first webinar of 2021 from the Yorkshire committee, we will discuss the validity of having a strategy and the potential impact vs simply measuring client experience and taking ad-hoc action, including:
Join us for an interactive session as Meridian West and a panel of industry experts preview the year ahead.
This year's research has a particular focus on:
The session will include a short presentation of results followed by a debate with a panel of experts including Vikki Whittemore, Gateley; Jenni Montgomery, Barton Willmore; and Simon Rusling, Barnett Waddingham.
In this session, Simon Marshall will discuss why firms need to take online feedback seriously as well as providing some advice as to how to deal with negative online reviews.
He’ll also share the results of a piece of research he has conducted into online law firm reviews.
Attendees will leave this session:
In this session we will be joined by Teo van Barthold, an account director at LinkedIn who will provide insight into: